Civitas.

Refund & Cancellation Policy

How subscriptions, cancellations, and refunds work for Civitas products and services.

CIVITAS REFUND & CANCELLATION POLICY

Version 1.0 — Effective July 12, 2026

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for paid Civitas subscriptions. It supplements, and should be read together with, our Terms of Service. Payments are processed securely by Stripe.

1. Subscriptions and Billing

Civitas paid plans (Pro and Enterprise) are billed in advance on a recurring basis — monthly or annually, as selected at checkout. Your subscription renews automatically at the end of each billing period unless you cancel.

The Free plan is not billed and requires no payment method.

2. Cancellation

You may cancel your subscription at any time from Billing → Manage Billing inside your workspace (the Stripe customer portal), or by contacting [email protected].

When you cancel:

  • Your plan remains active through the end of the current paid billing period.
  • You will not be charged for the following period.
  • At the end of the period your workspace reverts to the Free plan; your data is retained per our Privacy Policy and remains available should you resubscribe.

3. Refunds

  • 14-day satisfaction guarantee. For a first-time monthly or annual subscription, if you are not satisfied you may request a full refund within fourteen (14) days of the initial charge.
  • Annual plans. Outside the 14-day window, annual subscriptions may be cancelled at any time; unused, prepaid full months may be refunded on a pro-rata basis at our discretion.
  • Monthly plans. Outside the 14-day window, monthly charges already incurred are non-refundable, but you may cancel to prevent future charges.
  • Enterprise agreements. Refund and cancellation terms for Enterprise customers are governed by the applicable order form or master services agreement, which controls in the event of any conflict with this policy.

Refunds are issued to the original payment method via Stripe and typically post within 5–10 business days.

4. Failed Payments

If a renewal payment fails, we will retry the charge and notify you. If payment is not resolved, your workspace may be downgraded to the Free plan until billing is restored. Your data is retained during this period.

5. Requesting a Refund or Help

To request a refund or ask a billing question, contact [email protected] with your account email. We aim to respond within two (2) business days.

6. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated to active subscribers.