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Refund & Cancellation Policy
How subscriptions, cancellations, and refunds work for Civitas products and services.
CIVITAS REFUND & CANCELLATION POLICY
Version 1.1 — Updated September 26, 2026 (version 1.0 was effective July 12, 2026)
This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for paid Civitas subscriptions. It supplements, and should be read together with, our Terms of Service. Payments are processed securely by Stripe.
1. Subscriptions and Billing
Civitas paid plans (Pro at $99 per organization per month and Enterprise at a quoted price; contact us) are billed monthly, in advance. Your subscription renews automatically at the end of each monthly billing period unless you cancel.
The Pro plan starts with a 14-day trial that requires no payment method. If no card has been added when the trial ends, the workspace returns to the Free plan and nothing is charged.
The Free plan is not billed and requires no payment method.
2. Cancellation
You may cancel your subscription at any time from Products → Manage Billing inside the Civitas app (the Stripe customer portal), or by contacting [email protected].
When you cancel:
- Your plan remains active through the end of the current paid billing period.
- You will not be charged for the following period.
- At the end of the period your workspace reverts to the Free plan; your data is retained per our Privacy Policy and remains available should you resubscribe.
3. Refunds
- 14-day satisfaction guarantee. For a first-time paid subscription, if you are not satisfied you may request a full refund within fourteen (14) days of the initial charge.
- After 14 days. Monthly charges already incurred are non-refundable, but you may cancel at any time to prevent future charges.
- Signed agreements. If your organization has a separately signed agreement with Civitas, its refund and cancellation terms control in the event of any conflict with this policy.
Refunds are issued to the original payment method via Stripe and typically post within 5–10 business days.
4. Failed Payments
If a renewal payment fails, we will retry the charge and notify you. If payment is still unresolved 14 days into the unpaid period, your workspace is moved to the Free plan until billing is restored. Your data is retained during this period.
5. Requesting a Refund or Help
To request a refund or ask a billing question, contact [email protected] with your account email. We aim to respond within two (2) business days.
6. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated to active subscribers.